Ask UD
Upper Deck Alexis Lafreniere #1 Draft Pick MVP Redemptions Explained
Recently a collector reached out to Upper Deck’s Customer Care Department wondering if he received the correct card for his Alexis Lafreniere 2020 MVP NHL Draft #1 Pick Redemption. His redemption card showed DP-1A as the card number, but the card he received showed DP-1 We checked with the Product Development Team and found the […]
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Upper Deck’s Expired Redemption Raffle Explained
It can be fun to purchase older trading card products looking for a hot rookie from a particular year or trying to put together a set. It can also be frustrating if you open that product and find an autograph redemption card that has expired and is no longer valid. Some Upper Deck products include autograph redemption cards that expire. Upper Deck publishes on […]
READ MOREVs. System 2PCG Keyword and Card-Specific Explanations and Clarifications
Hello Vs. System 2PCG Players! As we prepare for the World Championship tomorrow at Gen Con, the developers thought you may have questions about some of the Keywords and specific card interactions, in addition to what is already in the Glossary in the Rule Book. We have complied a list of some keywords and cards that […]
READ MOREVs. System 2PCG Frequently Asked Rules Questions
After we published the official rules on Friday, we’ve gotten a few rulings questions. We’ll do our best to answer those for you here. Main Phase + Combat How does the Main Phase and Combat work? During your Main Phase you can start (and finish) any number of Combats, one at a time. Each of those […]
READ MOREAsk UD: Artifacts Redemptions, Warranty Issues, Returned Mail, Expired Redemptions, College Football Legends Buybacks and The Avengers
My name is Kelly Woodruff and over the past few weeks I have enjoyed getting the opportunity to speak with many of Upper Deck’s customers over the phone and connecting through email. I am Upper Deck’s Customer Care Supervisor and I recently moved to California for the position after working for Upper Deck’s Operations Department […]
READ MOREAsk UD: Exquisite TBD Redemptions, Online Account Errors, Phones, Expired Redemptions, Stick Kid Update & Wayne Gretzky Mail Day
We are currently interviewing for a new Customer Care Supervisor so until we have selected someone, I wanted to provide some updates to general consumer queries. The Ask UD segments we do here can be a lot of help for answering questions collectors have, so hope you find this helpful. Here are some of the […]
READ MOREAsk UD: 2011 NHL Parkhurst Champions Short Prints, Expired Redemptions, NHL Fall Expo and Biography of a Season
My goal as Upper Deck’s Customer Care Supervisor is to help educate our collectors and fans so they can have a better experience with our collectible products. I’ve found that we get a lot of similar calls into our call center so it is beneficial to share what those questions are and provide answers in […]
READ MOREAsk UD: New Young Guns, Other College Football Sets, O-Pee-Chee Shortprints, Redemption Updates and Working for UD
My goal as Upper Deck’s Customer Care Supervisor is to help educate our collectors and fans so they can have a better experience with our collectible products. I’ve found that we get a lot of similar calls into our call center so it is beneficial to share what those questions are and provide answers in […]
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