You can contact our redemption department to get status on the card in question. We are available Monday through Friday, from 6:00-4:00 PST at 1-800-873-7332 or via e-mail at qa@upperdeck.com. If it has been more than 45 days since you redeemed the card on our website, contact our customer care department at qa@upperdeck.com to get a status on your redemption card. If the card is not in stock, we can replace it with a card of equal secondary market value. You can request up to 5 players or teams you like to collect, and we will do our best to get a replacement card featuring 1 of those players or teams within your original sport category. The replacement card we can send will depend on our inventory and will be selected at Upper Deck’s sole discretion.

Please check your account regularly for status updates as our system is limited to a 6-month window past the shipping date to file a lost mail claim.