Customer Service FAQ – Redemptions
Why does Upper Deck use redemptions?
There are a variety of reasons Upper Deck will use redemptions. If athletes do not return their cards to us in time for packout, we have to use redemption cards so we can meet the insert ratios on the packaging and to hopefully avoid having gaps in the set. We sometimes use rookie redemptions that are not signed to create excitement for the upcoming draft and to add more value to the product.
Why do redemptions expire?
We need to have a start date and end date for all our redemptions in accordance with laws on these programs. We also do not have room to warehouse older, obsolete cards forever. Currently autograph and draft pick redemptions are available for two years from the release date and memorabilia redemptions are available for one year from the release date. Special programs may have different windows of availability as well.
What happens to redemption cards after they expire?
They are either destroyed or used for replacements with other redemption programs. Unfortunately expired redemption cards cannot be honored.
If I have been waiting for longer than the time shown on the card, what should I do?
You can contact our redemption department to get status on the card in question or to request a replacement. We are available Monday through Friday, from 8:00-5:00 PST at 1-800-873-7332 or via e-mail at firstname.lastname@example.org. From there we can let you know if we are still waiting on the card or if it has been shipped. If you would like to exchange the card for another comparable item, we will be happy to discuss this option with you.